Telecom
Overview
Providers of communication services
The industry of communication service providers (CSP) is estimated to be worth $3 trillion. The CSP industry is large and comprises companies that provide cloud communications, cable services, satellite broadcasting, content and applications services, and telecommunications carriers. A few of the well-known companies in the sector include AT&T, T-Mobile, Verizon, Comcast, and Time Warner.
Cloud computing and customer experience are two of the biggest industry developments. Telcos have already invested between $200 and $300 billion in cloud computing. This demonstrates the eagerness with which Telcos are embracing the new technology and providing both private and public Cloud services as a result. Organizations are working to use the potential of the IoT (internet of things) and expand to adjacent service areas in the field of customer experience.
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